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IPPB Announces Technology Transition from Soti will be migrated to Sure MDM services

India Post Payments Bank (IPPB) Announces Technology Transition for Smooth Operations

In a bid to enhance operational efficiency and ensure seamless services, India Post Payments Bank (IPPB) has announced a significant transition in its technology support vendor. The existing support from Soti will be migrated to Sure MDM services PAN India. The transition process is scheduled to commence on April 17th, 2024, specifically for the Karnataka Circle.

As part of this transition, all Department of Posts (DOP) and IPPB applications currently supported by Soti will be removed from Samsung A14 devices supplied by IPPB. Subsequently, these applications will be re-installed through Sure MDM services on the same day, ensuring minimal disruption to services.

To facilitate a smooth transition, stakeholders are advised to adhere to the following action points:

End User Notification: All end users are requested to keep their mobile devices powered on with proper internet connectivity from the previous day's end of day (EOD). The transition will involve wiping out existing applications by the Soti team, followed by the installation of new applications through Sure MDM. This process will be conducted via zero-touch enrollment, eliminating the need for QR codes. End users can self-install applications, with support available from IPPB officials if needed.

Impact on Darpan Activities: During the transition, Darpan activities on Samsung A14 devices will be impacted. Branch Offices (BOs) are advised that it will not be feasible to carry out both Darpan and IPPB transactions on the transition day.

CELC Transactions: For CELC transactions, it is essential to re-register L1 and L2 registrations for all devices and operators.

Resubmission of Annexure 5: Annexure 5 must be resubmitted with updated data as part of the transition process.

IPPB emphasizes the importance of collective support to ensure a hassle-free transition. For any clarifications or assistance, stakeholders are encouraged to reach out to the IPPB team.

Local language dissemination of information among field groups is crucial for effective coordination and a smooth transition. IPPB urges its team members to facilitate this communication and ensure cooperation at all levels.

This transition underscores IPPB's commitment to leveraging cutting-edge technology to deliver efficient and reliable banking services to its customers across India. By embracing innovative solutions, IPPB aims to enhance customer experience and strengthen its position as a leading player in the digital banking ecosystem.

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