Indiapost APT2.0 (IT2.0) Solution Workflow Postal Operation Guide
Comprehensive Guide to IT2.0 Postal Operations Guide in PDF.
This document serves as a detailed reference manual for various operational modules and treasury functions within a postal organization. Spanning over 200 pages, it is meticulously structured to guide users—from field-level staff to administrative officers—through essential workflows, from counter operations to payroll processing.
Download Indiapost APT2.0 (IT2.0) Solution Workflow Postal Operation Guide in PDF
1. Pre-requisites for Lab Preparation (Office Setup Creation)
Pages: 4–7
This section outlines the fundamental steps required for setting up an office environment in a lab or testing scenario. It includes the configuration of infrastructure, installation of necessary software, and initial user role assignments.
2. Counter Operations Module (Booking & Bagging) with Appendix A
Pages: 8–10
Details the procedures for booking and bagging of postal articles, including workflows for various service types. Appendix A provides supplementary formats and guidelines.
3. RMS Mail Office Function (Work Allocation, Set Open Mail Operation, Set Close)
Page: 11
Focuses on the Railway Mail Service (RMS) office functions including assigning tasks, managing open and close operations for mail handling.
4. Delivery Module
Page: 12
Describes how postal articles are routed and delivered through the system, including tracking, delivery scheduling, and exception handling.
5. Treasury Module – Cash Flow (Request from SO to HO, Remittance HO to SO)
Page: 13
Explains the procedure for handling cash flow requests and remittances between Sub Offices (SO) and Head Offices (HO).
6. Treasury Module – Stamp and IPO Movement
Page: 14
Covers logistics and tracking of stamp and Indian Postal Order (IPO) movements between SO and HO.
7. Treasury Module – Special Remittance (SO to HO)
Page: 15
Outlines procedures for non-standard cash remittances from Sub Offices to Head Offices under special circumstances.
8. Treasury Module – Cash Flow (SO to BO Without Request)
Page: 16
Discusses cash remittance from SO to Branch Offices (BO) without formal requests, usually under emergency or policy-driven requirements.
9. Treasury Module – Stamp Movement
Page: 17
Details logistics involved in moving postal stamps to and from Branch Offices, ensuring stock accuracy and documentation.
10. Treasury Module – Cash Flow (With Request from BO)
Page: 18
Elaborates on the formal process for BOs to request funds from SOs and the corresponding remittance procedure.
11. Bank Account Configuration (DDO & PAO Level)
Page: 19
Provides guidelines on setting up and managing bank accounts for Drawing and Disbursing Officers (DDO) and Pay and Accounts Offices (PAO).
12. Inventory Management Module
Pages: 20–21
Covers indents for cheques, IPOs, stamps, and stationary with a detailed process of requesting and receiving supplies from the Postal Store Depot (PSD).
13. Treasury Module – Remittance to Bank
Page: 22
Explains the procedures for depositing funds into banks, including required documentation and reconciliation.
14. Payments Through Cheque
Page: 23
Covers cheque-based payment processes at both Head Office and Sub Office levels.
15. Customer Relation Management (CRM)
Pages: 24–46
Provides an in-depth view of CRM functions, from customer onboarding to grievance redressal mechanisms and service quality monitoring.
16. Payroll
Pages: 47–48
Summarizes payroll processing for employees including salary calculations, deductions, and disbursement.
This guide is designed to be a one-stop manual for ensuring procedural compliance, enhancing operational efficiency, and delivering consistent service quality across all postal units.
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