India Post Introduces New System for Personalized Cheque Books (PCB) in POSB Accounts

The Department of Posts has issued a new order regarding the pickup, booking, and dispatch process of Personalized Cheque Books (PCB) for Post Office Savings Bank (POSB) account holders. The order was released by the Financial Services (FS) Division, Dak Bhawan, New Delhi on 04 May 2026.

Download Indiapost New Personalized Cheque Book (PCB) System for POSB Customers in PDF

New Vendor Appointed for Personalized Cheque Books

India Post has onboarded a new vendor, Utility Forms Private Ltd., for printing, personalization, and supply of Personalized Cheque Books for POSB Savings Account customers.

The vendor will operate through two operational sites:

Delhi
Tamil Nadu (Chennai)

Nodal Officers and Designated Post Offices

To ensure smooth pickup and dispatch operations, the Department has designated specific nodal officers and nodal post offices.

Vendor Site	Nodal Officer	Nodal Post Office
Delhi Site	ASP, 2nd Sub Division, New Delhi South Division	Kalkaji Head Post Office, New Delhi – 110019
Tamil Nadu Site	Incharge, Tambaram BPC	Tambaram BPC, GST Road, West Tambaram, Chennai – 600045

Separate Speed Post Barcode Series Introduced

The Department has also introduced a dedicated Speed Post barcode series exclusively for Personalized Cheque Books.

The barcode range allocated is:

JL81850001xIN to JL82350000xIN

A total of 5 lakh barcode numbers have been generated for this purpose by the Mail Operations (MO) Division.

How the Personalized Cheque Book Process Will Work

According to Annexure-I of the order, the complete process for Personalized Cheque Books has been explained in detail.

Step-by-Step Process

1. Customer Request at Post Office

Customers can request Personalized Cheque Books by visiting CBS-enabled post offices.

India Post has also informed that this facility will later be made available through:

Mobile Banking
Internet Banking

Separate instructions for online request facilities will be issued in the future.

2. Mandatory KYC Verification

Before placing cheque book requests in Finacle, post offices must ensure that:

KYC details are updated
Customer address is correct and current

This has been made mandatory to avoid non-delivery of cheque books.

3. Daily File Generation and Vendor Transfer

All Personalized Cheque Book requests generated during the day will be compiled and securely sent to the cheque printing vendor through SFTP (Secure File Transfer Protocol).

4. Printing and Packaging by Vendor

The vendor will:

Print the cheque books
Prepare cheque book kits
Include:
- 10 cheque leaves
- Record slip
- Requisition slip

The vendor will also prepare a soft copy containing article and barcode details for bulk booking.

5. Pickup and Dispatch Through Speed Post

The designated nodal post offices will:

Pick up cheque books from vendor premises
Book and dispatch them on the same day
Use Speed Post under service category

India Post will bear the postage charges for dispatch.

Important Instructions for Nodal Offices

The Department has directed nodal offices to:

Maintain proper quality checks
Ensure zero errors in dispatch processes
Handle undelivered cheque books carefully

Undelivered cheque books will be returned to the concerned post office where the customer’s account is maintained.

States Served by Each Vendor Site

Chennai Site Will Serve

Andhra Pradesh
Karnataka
Kerala
Maharashtra
Odisha
Tamil Nadu
Telangana

Conclusion

The introduction of a dedicated Personalized Cheque Book system marks another important modernization initiative by India Post for POSB customers. With designated nodal offices, dedicated Speed Post barcode series, and improved operational workflow, the Department aims to ensure faster, secure, and error-free delivery of personalized cheque books across the country.

The move is also expected to improve customer experience and streamline cheque book dispatch operations in the Post Office Savings Bank network.

India Post Introduces New Personalized Cheque Book (PCB) System for POSB Customers