GDS FAQs | GDS Online Engagement Complaint FAQs | GDS Complaints Portal Link | GDS Grievance Portal SOP
The website https://www.cept.gov.in/ is developed to allow candidates to raise queries relating to GDS Online engagement Portal. Various standard queries with solutions are provided in FAQ as Chat Bot option. Candidates can get their doubts clarified with this Chat Bot option. If still candidate desires to make a complaint ( which was not covered in Chat Bot option) can raise a complaint and can get the solution.
GDS Online Engagement Candidate Complaints Portal Link Is https://cept.gov.in/gds/login_M.aspx
The query raised by candidates will be available for the corresponding Circle under their login and Circles can reply to the query. If needed, circle can transfer the query to Divisions / other circles / CEPT Support for further action.
The query raised by candidates and transferred by Circles will be available for the corresponding Division under their login and Divisions can reply to the query. If needed, Division can transfer the query to other Divisions / CEPT Support for further action.
Circles / Divisions are provided with options like View Complaint / Search Complaint and Reach CEPT.
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Registration |
1. I
wish to apply for GraminDakSevaks. I am unable to find the link |
Candidates
can Register in the website for applying to any division of any circle.
Candidate can “Apply Online” only when the particular schedule of
notification issued for all the circles. Generally, the schedule of
notifications will be in twice in a year January and July. For the upcoming
notifications, details are available in the website. Is this Answer HelpFul? |
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Registration |
2. I have registered for the post of
GraminDakSevaks. Where do I find my further status? |
On Registration into the site
candidate gets one Registration number with which candidate can login basing
on OTP and can view the status of submitted application. The Registration
number is valid for the two schedules of the notification in a calendar year
i.e with the same registration number candidate can apply two schedules in a
year and the status of application can also be found by giving registration
number in the candidate portal.However, this provision will be available for
the live schedule submitted applications only. Is this Answer HelpFul? |
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Registration |
3. While registering, I have entered
wrong Name/Father Name/Date of Birth/gender. Can I edit my details? |
Candidates need to enter Name, Father
name and Date of Birth, Gender as per 10th class marks memo (which is
qualifying examination). Deviation to this is liable for rejection of
candidature. The details once entered cannot be modified.A preview is also
made available before submitting the details for registration. Hence, utmost
care should be taken by the candidates while registering the details. Is this Answer HelpFul? |
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Registration |
4. While registering, I have entered
wrong mobile number. Can I change my mobile number? |
Registration of Mobile Number once
made could not be changed for the scheduled notification. For the purpose of
registering,an OTP confirmation is made before registration hence, the
registered mobile is permanent for the registration which cannot be
modified. Is this Answer HelpFul? |
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Registration |
5. While registering, I have entered
wrong email ID. Can I change my email ID? |
Registration of email ID once made could not be changed for the scheduled notification. For the purpose of registering, an OTP confirmation is made before registration hence, the registered email is permanent for the registration which cannot be modified.. Is this Answer HelpFul? |
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Registration |
6. While registering, I have entered
wrong Board. Can I change my Board? |
There is no need of changing board
name in the registration details since candidate can choose appropriate board
at the time of submitting marks information in the process of apply
online. Is this Answer HelpFul? |
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Registration |
7. Shall I need to upload any
documents at the time of registration? |
No. Candidate need not upload any
documents for submission of online application except photograph and
signature for the purpose the photograph and signature should be in ‘.JPG’ or
‘.JPEG’ format not exceeding 50kb for Photograph and 20kb for signature. Is this Answer HelpFul? |
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Registration |
8. I want to Register but my
State/Boards are not available for Registration? |
Usually, all the states and boards
are made available for registration. But in some cases, for the
administrative reasons some states/boards may not be available. You may
contact respective circle administration help desk for further details. Is this Answer HelpFul? |
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Registration |
9. I am not able to register with the
given mobile number? |
Only one mobile number is mapped to
one registration number. This should be of candidate. The same mobile number
cannot be used for other registration. The same candidate also should not
register twice. Is this Answer
HelpFul? |
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Registration |
10. I have registered with correct
mobile number but OTPs are not being received to my mobile? |
OTP will be sent automatically by the system. Mobile number having KYC compliance will only receive the SMS. Please checkup with mobile service provider. Candidate should ensure that he/she should not register with DND (Do not disturb) service with mobile service provider which blocks all promotional calls and messages. Is this Answer HelpFul? |
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Registration |
11. I am not able to register with
the given email ID? |
Only one email ID is mapped to one
registration number. This should be of candidate. The same email ID cannot be
used for other registration. The same candidate also should not register
twice. Is this Answer HelpFul? |
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Registration |
12. I am not able to submit my
registration details. Instead, the page is redirected to Homepage? |
While Registering, Candidate should
not open multiple tabs/browsers in the same system and also ensure that the
cookies and saved passwords are deleted from the history before submission of
Registration details. Is this Answer
HelpFul? |
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Fee |
1. What is the Fee Payable and how
can I make Fee Payment? |
Only Male (OBC/General) candidates need to make a Fee Payment of Rs. 100/-. Fee payment can be madethrough online mode through the link available in the home page or at any head post office counters (List of HPOs details are provided in the home page) by providing a copy of registration form. Is this Answer HelpFul? |
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Fee |
2. Are there any charges for fee
payment? |
There will not be any charges for the
fee paid through Head post office counters through cash. Candidates can also
make payments through online using Debit card/Credit Card/Internet
banking/UPI. The following are the charges for debit card/credit
card/internet banking. |
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Fee |
3. I have paid excess fee. How can I
get the refund? |
The Fee once paid cannot be refunded.
Hence ensure that any excess/in eligible fees are paid by the candidates. In
case of online payment, any confirmation is not received after the deduction
of amount from candidate’s bank, these candidates can await upto 72 Hours for
settlement. The status of settlement can be viewed through the link “Fee
details” provided in the Homepage. However, the system ensures non acceptance
of double payment for the same registration number. Is this Answer HelpFul? |
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Fee |
4. I have made online fee payment but
I’m not eligible to apply for the GDS post. How can I get my fee refunded? |
The “Fee” once made is not refundable. Hence, the candidate should ensure that he/she is eligible (having prescribed age as per the notification, qualified 10th class from approved boards and having all necessary certificates ready for submission etc.,) for the post before making fee payment. Is this Answer HelpFul? |
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ApplyOnline |
1. I have forgotten my registration
number. Where can I get my registration details? |
Candidate can get the registration
details through “Forgot Registration” link provided in home page. Is this Answer HelpFul? |
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ApplyOnline |
2. I’m not able to change the details
of Name/Father Name/DOB/Gender? |
The details provided at the time of
registration will automatically populate here. No corrections are allowed in
these details. Is this Answer HelpFul? |
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ApplyOnline |
3. I have different addresses
temporary/permanent. How can I enter my address? |
Two address portions are provided for temporary/permanent address data entry. In case of both the addresses are same, candidate can copy the same address by clicking the checkbox provided. No special characters (like ‘/’,’*’,’&’,’#’ etc) are allowed in address data. Candidate can make use of dot (.), comma (,), Hyphen (-) for replacing such special characters. Candidate should provide correct address to receive the correspondence from the department. Letters will be sent to “present address”. Department will not be responsible for non receipt of communication due to incorrect address given by the candidate. Is this Answer HelpFul? |
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ApplyOnline |
4. Can I apply for some posts in One
Division and some posts in another Division? |
Candidate cannot apply different
Divisions in single scheduled notification. Any candidate can apply to any
one of the Division basing up on the eligibility by selecting one Division
the candidate will have the choice of applying to all the eligible posts that
are vacant irrespective of any maximum ceiling. But, with out opting for a
preference the post will not be considered as opted by the candidate. Is this Answer HelpFul? |
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ApplyOnline |
5. How can I give preferences to the
eligible vacant posts? |
By opting one Division the candidate
will be eligible for applying to all the notified posts subject to the
eligibility like age, community and other reservations. Candidate can give
choice of option for each post as a preference number which facilitates the
allocation of posting in case of selection. Here, if the preference is not
given it will be treated as the post is not opted by the candidate. Hence,
will not be considered for that particular vacancy. The preference is to be
exercised as a number like 1 to 100 where 1 stands for highest preference and
100 stands for lowest preference. While giving the choices, the continuity of
Serial Number is to be maintained i.e.if preferences are being for 5 choices
preference number should be given as 1,2,3,4,5 with out any omission of
serial number. The preferences can be given against any choice of eligible
posts for which the page navigation is provided. Also, candidate can download
the eligible post into an excel sheet for working out the preferences later
the same can be updated in the portal.
Is this Answer HelpFul? |
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ApplyOnline |
6. I wish to apply for the post of
GraminDakSevaks. But I am unable to find all posts that are notified in my
division in the drop down menu? |
Only the eligible posts with reference to the candidate’s eligibility (w.r.t community/reservations/age etc.,) will only be displayed to the candidate. Is this Answer HelpFul? |
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ApplyOnline |
7. Where can I reprint my submitted
application form /check the status of submitted application? |
On successful data entry of required information like General information, Submission of marks, Selection of posts, a preview is provided for verification purpose to the candidate. After satisfying the details submitted by the candidate, necessary undertakings are to be declared by the candidate. Now, the candidate can take the printout of submitted application and keep it for further reference. In case of non print of submitted application at the first stage, the same application can be viewed / reprinted in the “Application Status” option provided in the Homepage through the candidate login option. This data is available only for the live schedule applications. Is this Answer HelpFul? |
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ApplyOnline |
8. I want to Apply for my Home state.
But the circle name is not visible in the list for applying online? |
Registration process can be completed
by the candidate at any time during the notificaton. The registration made
will be valid for the calendar year i.e. for Schedule 1 and Schedule 2 also.
A candidate registered during January need not register for July schedule
again. Is this Answer HelpFul? |
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ApplyOnline |
9. I could able to successfully
register and made a fee payment. But could not able to submit application
with a message ineligible age. |
The fee collection will be validated
w.r.t the maximum age for submission of application and there will not be any
acceptance of fee if the candidate is ineligible. Is this Answer HelpFul? |
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ApplyOnline |
10. I am not able to find the board
and year of pass of my pass certificate to enter the marks. |
The board details are configured as
per the Board information obtained by the respective Circles. In case of some
boards if the subjects are option those subjects marks entry may not be
required similarly the board configuration is dependent on year of pass and
basing on that only the board configuration will appear for marks entry. In
case of non availability of board or year of pass the candidate can refer the
same to the respective Circle for necessary solution under any circumstances
the marks should not be entered inappropriate board which is liable for
rejection. Is this Answer HelpFul? |
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ApplyOnline |
11. I’m not able to find my
application status my application before release of results. |
The process of submission of application is in 2 or 3 stages depending upon fee payment. Stage 1. Registration of Candidate with basic details for getting registration number. Stage 2. Payment of Fee either at Post office or through online in respect of Fee payable candidates Stage 3. Submission of online application in 2 Steps.Step a. Fill Application Step b. Submit Post Preferences One application is treated to be successfully submitted if it is fulfilled in all the above stages. Save point is provided in the stage of submission of application for facilitating the candidate. Stopping of application submission at any above mentioned stages, will be treated as non submission of application and all such applications are not available for viewing the status and to take reprint. In other words, partial submission of application doesn’t provide any right to the candidate in respect of submission of application. Hence candidate should fill in the application completely and take a printout after a thorough preview of details fed. Is this Answer HelpFul? |
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ApplyOnline |
12. Whether I need to submit the hard
copy of the print out taken after submitting the online application to any of
the postal authorities? |
There is no need of submission of any physical application/CV/Resume etc., to any postal authorities. The applications are to be submitted online through the portal only. The candidate need not / should not do any correspondence with any postal authorities in respect of the submitted application. Similarly the department will not do any correspondence with the candidate through phone /e- mail etc. Hence candidate should be aware of scrupulous calls and persons in this regard. Only confirmation SMS after registration, Fee payment, Selection and OTPs will only be received to the registered mobile number from the system automatically from “Sender ID-APPOST” Is this Answer HelpFul? |
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ApplyOnline |
13. I have given preference to the
posts. How would my selection be made? |
Selection will be made basing on the Merit cum Post Preference basis from the Division Merit List community/ category reservation wise and the highest merit candidate will be accommodated to his best choice of preference. Subsequently the next meritorious candidate will also be offered a post of his best choice if otherwise the post is not opted and allotted to the better meritorious candidate. The candidate will only be considered for the posts to which the preference has given if the preference is not given to any post he/she will not be offered to that post filling. Similarly, the choice of offer will be retained to the best preferences given to the extent possible till finalization of selection list release. Hence, it is suggested to exercise the maximum number of preferences preferably to all vacancies to be exercised by the candidate to retain the merit and allocation of posting. Is this Answer HelpFul? |
