IMS Training Rollout: Department of Posts Issues Detailed Training Schedule and Guidelines for Circles
IMS Training Rollout: Department of Posts Issues Detailed Training Plan for Circles
The Department of Posts, Training Division, Ministry of Communications, Government of India, has issued detailed instructions for the readiness of WTCs for the rollout of IMS Training and implementation of IMS Training in the Circles.
Download IMS Training Rollout in PDF
The communication, dated 25 September 2026, is addressed to all Heads of Circles and outlines the schedule, responsibilities and timelines for training Master Trainers, User Champions and End Users for the IMS rollout.
IMS Training Schedule
As per the instructions, Master Trainer Training is being conducted at PTC Mysuru by CEPT from 28 September 2026 to 3 October 2026.
This will be followed by:
- User Champion Training: From 5 October 2026
- End User Training: At Circle level
- Completion of overall IMS Training: By 14 November 2026
The training of Master Trainers is to be delivered through the Dak Karmayogi (DKY) Portal.
Role of WTCs in IMS Training
The Department has emphasized the important role of Work Training Centres (WTCs) at Circle level in ensuring effective and sustained implementation of IMS.
Circles have been requested to ensure that all WTCs under their jurisdiction are:
- Fully functional
- Equipped with the required infrastructure
- Provided with suitable training facilities
- Ready to commence IMS training for User Champions and End Users from 5 October 2026
Master Trainers who are not engaged in User Champion Training may also be utilized for conducting End User Training at WTCs.
User Champion Training
Circles have been instructed to identify an adequate number of User Champions (UCs), preferably from WTC Trainers, along with officials from DO/PLI/CPCs and other offices or units having relevant PLI/RPLI work experience and domain knowledge.
User Champion Training is scheduled to commence from 5 October 2026 for approximately five days at PTCs/RTCs and WTCs having 15 or more working nodes.
Each Master Trainer is expected to train at least 30 User Champions. The training may preferably be organized in not more than two batches to facilitate completion by 16 October 2026.
Submission of User Champion Training Plan
Circles have been directed to submit their User Champion Training Plan to the Training Division by 29 September 2026 through email at training@indiapost.gov.in, in the prescribed formats at Annexure-I and Annexure-II.
The plan is required to indicate details such as:
- Number of User Champions proposed to be trained
- Batch-wise schedule
- Proposed training venue — PTC/RTC/WTC
- Concerned Master Trainers
- Other relevant details
The concerned PTCs/RTCs will allocate the required seats to Circles by 30 September 2026.
Training at PTCs/RTCs
The concerned PTCs/RTCs will conduct IMS Training for:
- User Champions of all Circles
- CPC Users of the Pilot Circles
The training is scheduled from 5 October 2026. Circles have been requested to ensure timely deputation of identified User Champions and CPC Users against the allocated seats.
The PTCs/RTCs may conduct IMS Training during 5 October to 17 October 2026. In exceptional circumstances, the training period may be extended beyond 17 October based on training requirements.
End User Training Plan
Circles have also been instructed to submit their End User Training Plan in the prescribed formats at Annexure-II and Annexure-III.
The training arrangements are divided according to the nature of the users:
- Desktop End Users: Training through WTCs at Circle level
- Mobile App Users: Training through WTCs or other suitable arrangements at Circle level, depending upon the role and training requirements
The entire End User Training programme is required to be completed by 14 November 2026.
Priority Training for Pilot Circles
Identified End Users, including CPC Users of the Pilot Circles, may be trained on priority to ensure preparedness before the tentative Pilot Rollout of IMS in mid-October 2026.
The communication identifies the following CPCs for priority training:
| Sl. No. | CPC | Circle |
|---|---|---|
| 1 | Bengaluru GPO | Karnataka |
| 2 | Lucknow GPO | Uttar Pradesh |
| 3 | Sarojini Nagar HO | Delhi |
| 4 | Tirupati HO | Andhra Pradesh |
| 5 | Panaji HO | Maharashtra |
| 6 | Shimla GPO | Himachal Pradesh |
Duration of End User Training
The prescribed training duration varies according to the category of End User:
| End User Group | Training Duration |
|---|---|
| Admin Staff (CO, RO, DO), including IP/ASP/Divisional Head/ADs/APMGs | 1 day |
| CPC Staff | 3 days |
| Postal Assistant, including LSG, HSG-I/II/NFG, except CPC Staff and Admin Office Staff | 1 day |
| GDS | 1 day |
| Non-Departmental Sales Force, including Agents and Non-Postal DDO | 1 day |
Training Through Dak Karmayogi Portal
The Department has directed that the entire IMS Training programme should be conducted through the Dak Karmayogi (DKY) Portal, including:
- Registration
- Access to training content
- Assessment
- Feedback
- Generation of certificates, wherever applicable
Circles have been instructed to ensure that all WTCs are available on the DKY Portal with correct mapping.
In case of discrepancies, the matter may be coordinated with the DKY Support Team at PTC Vadodara.
Monitoring of Training Progress
The progress of the IMS Training programme can be monitored through the reporting/dashboard mechanism available on the DKY Portal.
Circles have been requested to closely monitor training progress and ensure that the prescribed training targets are completed within the specified timelines.
Important Deadlines at a Glance
| Activity | Timeline |
|---|---|
| Master Trainer Training at PTC Mysuru | 28 Sep – 3 Oct 2026 |
| User Champion Training begins | 5 Oct 2026 |
| PTC/RTC training period | 5 – 17 Oct 2026 |
| User Champion Training completion target | 16 Oct 2026 |
| Tentative Pilot IMS Rollout | Mid-October 2026 |
| End User Training completion | 14 Nov 2026 |
Conclusion
The Training Division's instructions establish a structured, multi-level training programme for the IMS rollout, covering Master Trainers, User Champions and End Users. With training being delivered through the Dak Karmayogi Portal and supported by PTCs, RTCs and WTCs, Circles have been asked to complete the required training within the prescribed timelines and ensure readiness for the planned IMS implementation.