Training Handbook on Post Office Savings Bank (POSB)/Savings Certificate (POSC) death claim settlement by Mangaluru Division - Postalstudy | Post Office Blog | Materials for | Exams

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Training Handbook on Post Office Savings Bank (POSB)/Savings Certificate (POSC) death claim settlement by Mangaluru Division

A TRAINING HANDBOOK ON POST OFFICE SAVINGS BANK / SAVING CERTIFICATE DEATH CLAIM SETTLEMENT


Download Training Handbook on Post Office Savings Bank/Savings Certificate death claim settlement in PDF


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Issued by:

Office of the Senior Superintendent of Post Offices

Mangaluru Division, Mangaluru 575 002

Senior Superintendent of Post Offices, Mangaluru Division, Mangaluru-575002.

© :0824-2218400/ 2212305 (©) 94482 91072


Preface


The settlement of death claims in Savings Bank and Savings Certificates is one among the core functions in Savings Bank section of the Department. Since the year 2010 many changes have taken place in the rulings on the subject to facilitate the settlement of claims more flexibly. The purpose of preparing this study material is to impart an effective training to the staff of our Divison in the light of various SB Orders and instructions on the subjed which are already appended in POSB (BS Manual. But, this training material is not exhaustive. The rulings contained in CBS Manual and all other SB orders is used from time to time on the subject needs to be referred by the Claim Sanctioning Authorities. 

This material is only for training purpose in Work Place Training Centre, Mangaluru and not a reference book for any purpose. However, we will be grateful to you if our effort in compiling this is useful to you to some extent. The suggestions to improve this Book [Training Material] are always welcome. The material contained in this publication is meant for training purpose only. It should not be quoted in any judicial or quasi- judicial proceedings or used for any administrative purpose.

Place: Mangaluru.

Date: 20.04.2023

Senior Superintendent of Post Offices Mangaluru Division, Mangaluru 575 002


Training Handbook on Post Office Savings Bank (SB)/Savings Certificate (SC) death claim settlement Table of Contents:

Sl No.

Post Office Savings Bank (SB)/Savings Certificate (SC) death claim settlement Contents

PAGE

No.

1

Settlement of claims in various types of Post Office Savings accounts.

4

2

Claims relating to Accounts in respect of which Nomination exists

5

3

Nomination Scenarios

5

4

Check list of Documents to be produced for claims with nomination if claimant(nominee) wishes to close the account

6

5

Claims relating to Accounts in respect of without nomination and in which legal evidence exists:

7

6

Check list of Documents to be produced for claims without nomination and in which legal evidence exists and claimant wants account to be closed

7-8

7

Claims without Nomination / without production of legal evidence

9

8

Claim settlement Procedure

10

9

Claim processing steps

10-13

10

Comprehensive table indicating authorities empowered for claim sanction in different scenarios.

13-14

 

11

Additional steps and additional documents requirement scenarios in claim sanction procedure.

14-17

12

Claim payment modes

18-19

13

Aspects involved in different modes of claim payment Important aspects to be checked while submitting claim application 2020

20

14

Miscellaneous aspects relating to Claim Closure

20

15

Important aspects to be checked while submitting claim application

20

16

Regarding production of death certificate

21

17

Claims of holders not heard for more than 7 years

21

18

Claim of a depositor becoming insane or otherwise incapable of managing his/her  own affairs

22

 

19

Payment to minor claimants

22

20

Claim procedure in minor accounts

23-26

21

Interest calculation in claim scenarios

27-32

22

Provision of deposits in the accounts of deceased after date of death

32

23

Guideline/Best practice regarding nomination

33

24

Settlement of claims where the claimants or near relatives are residing abroad

34-35

25

Frequently Asked Questions

36-45

26

Annexure 1: Checklist for Post offices when claim document needs to be forwarded to Gazetted Head Post office or Division Office for processing.

46-47

27

Annexure 2: Form — 11 (See Rule 15 of Government Savings Promotion Rules, 2018)Application for settlement of an account of the deceased depositor by nominee or legal heirs under National Savings Scheme.

48-49

 

28

Annexure 3: FORM -13 (See Rulel5 of Government Savings Promotion Rules, 2018)Affidavit

50

29

Annexure 4: FORM -14 (See Rulel5 of Government Savings Promotion Rules, 2018) Letter of disclaimer

 

51

30

Annexure 5: FORM -15 (See Rulel5 of Government Savings Promotion Rules, 2018) Letter of indemnity

52

 

31

Annexure 6: Instruction with respect to documentation of Form13/14/15 

53

 

32

Annexure 7: Application for Reconciliation Certificate for difference in the name of deceased depositor/claimant

54

 

33

Annexure 8: Acknowledgment of customer claim request

55

34

 Annexure 9: Application to permit claim closure without Passbooks

56

35

Annexure 10: APPLICATION TO KNOW NOMINATION PARTICULARS

57

36

Annexure 11: List of documents may be accepted as ID and Address Proof of witnesses for claim application

58-59

 

37

Annexure 12 : CPMG Karnataka Circle instruction for settlement of DBT credits

60

38

Annexure 13: CPMG Karnataka Circle instruction for payment of Social Security Pension Credited to POSB and not withdrawn for a period of 90 days.

61-62

 

 


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