Availability of well-trained staff on POSB counters in Post Offices | Dated 30.06.2022

 F. No. FS-09/1/2021-FS-DOP-Part(1)

Government of India

Ministry of Communications

Department of Posts

(Financial Services Division)

Dak Bhawan,

New Delhi-110001

Dated: - 30/06/2022

Subject: - Regarding availability of well-trained staff on POSB counters in Post Offices.

Postal Directorate is receiving various representation/complaints from the customers that post offices are doing improper Finacle operation and are unaware of latest rules/facilities available for customers, i.e. eBanking, mBanking, NEFT, RTGS, ECS outward.

2. Circles are requested to ensure availability of well-trained staff on POSB counters in the post offices for providing better customer service and to avoid discomfort to the POSB customers.

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