SOP for Digital Payments at Branch Post Offices with IPPB UPI QR Code | SOP for Interim Solution of Digital Payments at Branch Offices with IPPB UPI QR Code
SOP for Interim Solution of Digital Payments at Branch Offices with IPPB UPI QR Code.
Booking of Inland Speed Post
Speed Post with a maximum weight restriction of 2 Kg can be booked from device.
Pre-Condition for Book Inland Speed Post:
1. Day Begin should have been performed
2. Printer attached with device is working
Steps to be followed for Book Inland Speed Post on the device are:
1) Go to LOGIN → Click DEMOBOOKING → Click Speed Post Booking
2) Enter/ Scan the Article number (mandatory) written on the physical article. In case Article number of Speed post is less than 13 digit or not following the standard nomenclature (EXXXXXXXXXXIN) or duplicate, system will prompt error message on the screen as shown below:
3) Post validation of article number, BPM will enter the weight (mandatory) of the article (up to 2000gms).
If weight is not entered or more than the predefined limit, System will prompt error message on the screen as shown below:
4) BPM will enter following details of Sender and Addressee:
• Name (Mandatory)
• Address (Mandatory)
• Address2
• Address3
• Pincode/City (Mandatory)
• Mobile Number
• Email Id
5) On the basis of entered Pincode/ City, user will select the “pin code- parent office name” from the values auto populated on the screen and City, State will be automatically filled on the basis on chosen Pin code / Parent Office Name as shown in the below screenshot.
6) Optionally, BPM can select Additional services as shown in the screenshot to get more benefits.
• BPM will select Proof of Delivery (POD) to get acknowledgement of the booked Speed post article.
• BPM will select Insurance service and enter Insurance amount (max Rs.600). In case Insurance amount is greater than Rs. 600, error message will be prompted on the screen.
7) As shown in below screenshot, there are two options available for payment mode:
• Cash
• Digital
Note: By default, Cash mode of payment is auto selected.
8) BPM will ask the user about the payment mode ie cash or digital. On confirmation from user, the required option will be clicked.
9) System will calculate the Amount to be collected from the customer on the basis of weight entered, distance between the BO and Addressee's Pincode and additional services (if selected).
10) In case, Digital mode of payment is selected:
• BPM will inform the customer about the required amount to be paid digitally. The customer scans the QR code available at Branch office and will inform the GDS/BPM about the successful completion of the Payment.
• For transaction confirmation, BPM will check the transaction details from the SMS which will be received on registered mobile number. For successful payments, BPM will proceed with submission process.
11) In case, Cash mode of payment is selected:
• BPM will inform the customer about the required amount to be paid via cash. BPM will collect the amount paid by customer and proceed with submission process.
12) System will validate the mandatory details given by the customer and proceed with the submission of the given details.
13) On completion of submission process, system will generate two copies of Speed Post article booking receipt. One copy will be given to customer and another copy will be pasted on the physical article.
14) The generated receipts will have payment mode printed on them respectively to categorize the digital and cash payments.
15) Upon completion of payment transaction, all the data that is captured during booking will be submitted to the local database and transmitted to the central server (In case of network availability).
