SB Order No 28/2021 Introduction of Interactive Voice Response (IVR) facility for POSB customers | Post Office Savings Bank (POSB) IVR Facility | DOP/India Post IVR Facility

 SB Order No. 28 / 2021 F. No. FS-13/7/2020-FS Government of India Ministry of Communications Department of Posts (FS Division) Dak Bhawan, New Delhi-110001 Dated: 12.10.2021  All Head of Circles / Regions 

Regarding the introduction of the “Interactive Voice Response (IVR)” facility for POSB customers.

The undersigned is directed to say that the ‘Interactive Voice Response (IVR)’ facility for customers has been implemented. Through the IVR facility, the customers can avail the following facilities for National Savings Schemes (Small Savings Schemes) by calling through the registered mobile number at Indiapost toll-free number 18002666868. 

2. The details of various facilities are available for POSB customers through the “Interactive Voice Response (IVR)” system is as under: - 

i. Call toll free number 18002666868 

press 1 for Hindi 

press 2 for English 

press 5 for account balance inquiry (all schemes) (Enter account number followed by #) 

press 6 for blocking of ATM card 

press 1 using Card Number 

 press 2 using Account Number 

 press 3 using Customer ID (CIF No) 

press 7 for other Services

press 2 for India Post Banking Services (POSB) 

press 1 for inquiries or transactions on your savings account (SB/PPF/SSA) (enter account number followed by #) 

press 1 to know the status of cheque issued on your account press 

2 to know the details of last four transaction on your account. press 

3 to know the details of specific transaction of your account. press 

4 to know the interest earned and paid or tax deducted on your account. press 5 to stop payment of cheque of your account. 

press # to repeat options 

press * to go to previous menu

press 2 for inquiries on transactions on your term deposit account (TD/RD/SCSS/MIS/KVP/NSC) (enter account number followed by #)

press 3 for ATM related requests 

press 1 for ATM card pin change. 

press 2 to issue a new ATM card 

press # to repeat options 

press * to go to the previous menu 

press 4 for more information on postal savings products 

press 1 for new account and scheme 

press 2 for debit or ATM card details 

press 3 for the rate of interest and service charge 

press 4 for third party products press # to repeat options press * to go to the previous menu

3. The above options may be re-arranged in the future if required. 

4. It is requested to circulate this amendment to all CBS Post Offices for information and guidance. Adequate promotion of this functionality is to be given for the benefit of POSB customers.

5. Hindi version of this SB order will be issued in due course. 

 6. This issues with the approval of the competent authority.

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