GDS Compassionate Engagement Module APT 2.0 – Complete Guide for India Post
GDS Compassionate Engagement Module in APT 2.0 – Complete Operational Guide (India Post)
India Post has introduced the GDS Compassionate Engagement (CCE) Module under Advanced Postal Technology (APT) 2.0 to streamline and digitize the processing of compassionate cases. This module enables administrative offices to efficiently manage cases related to death, missing, and medical grounds for Gramin Dak Sevaks (GDS) and departmental employees.
Download GDS Compassionate Engagement Module in APT 2.0 in PDF
Introduction to CCE Module
The CCE module is designed to handle compassionate engagement cases in a structured and transparent manner. It simplifies the entire workflow—from registration to approval—ensuring faster processing and accountability.
How to Login
Users can access the module through the official employee portal:
👉 https://app.indiapost.gov.in/employeeportal
- Login using valid credentials
- Navigate to “GDS Compassionate Engagement (CCE)” module
Roles and Responsibilities
Different roles are assigned for smooth functioning:
- CCE ASP Headquarters – Handles registration and resubmission
- Divisional Head (SP/SSP/SRM/CPM) – Approves registrations
- Sub-Division Officer (IP/ASP) – Verifies applicant details
Each role ensures proper verification and accountability in the process.
Registration Process (Step-by-Step)
1. Start Registration
- Select Employment Type (GDS / Departmental)
- Enter Employee ID or GDS ID
- System fetches details from PIS automatically
👉 Important: Incorrect data must be corrected in PIS before proceeding.
2. Enter Case Details
- Select Category (Caste)
- Marital Status
- Reason for Registration:
- Death
- Missing
- Medical Grounds
- Enter corresponding date (death/missing/retirement)
3. Upload Required Documents
Depending on case type:
- Missing → Recommendation of HOC
- Medical → Approval documents
- All cases → Family request/Intimation letter
👉 Only PDF files allowed (20 KB to 200 KB).
4. Additional Details
- One-time relaxation option
- Missing personal file (if applicable)
- Address & PIN code
- Mobile number verification via OTP
5. Submit Application
- Preview all entered details
- Submit after verification
- Status: Registered Successfully
Approval Process
After submission:
- Case is forwarded to Divisional Head
- Options available:
- ✅ Approve
- 🔁 Revert (with reason)
Once approved, the case moves to the next stage for further processing.
Resubmission Process
If a case is reverted:
- Appears in Re-Submission Dashboard
- Corrections can be made
- Re-submit for approval
This ensures error-free processing.
Key Features of the Module
- ✔ Automated data fetching from PIS
- ✔ Role-based access control
- ✔ Digital document upload
- ✔ OTP-based mobile verification
- ✔ Transparent approval workflow
- ✔ Error correction through resubmission
Benefits of CCE Module
For Administration:
- Faster processing
- Reduced paperwork
- Improved transparency
For Applicants:
- Clear tracking of application
- Faster approvals
- Reduced manual errors
Conclusion
The GDS Compassionate Engagement Module in APT 2.0 is a major step towards digital transformation in India Post. It ensures efficient handling of compassionate cases with transparency, accuracy, and speed.
By following the structured process outlined in the operational guide, administrative offices can ensure smooth and timely processing of applications.