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    Parcel DEeP Training Question Bank | Download Question Bank for Parcel DEeP Training in PDF 2023

    India Post (Post Office) Parcel Deep Training Question Bank useful for all postal exams (GDS, Postman, MTS, Postal Assistant, IPO Exam & PS Group B Exam).

    Download DOP Question Bank for Parcel DEeP Training in PDF 

    Sl No

    Parcel DeEP Training Questions

    Probable answer

    1

    Charges of un register domestic parcel of 420 gms is rs.

    19

    2

    Nos of digit of registration number of parcel is

    13

    3

    What is the maximum weight allowed for booking of a speed post parcel?

    35 kg

    4

    When was the speed post services introduced?

    August 1986

    5

    What are the charges for speed post parcel of 45gms other than locals

    Rs.35+ gst

    6

    What is the provision for compensation for loss of speed post parcel

    Rs.1000/- or double the speed post charges whichever is less

    7

    How much discount may be offered to a walk in speed post customer for speed post business of rs.120000/- in a day

    5%

    8

    In SLM 10-20-30 rule is for

    Ideal ppt presentation guideline

    9

    As mentioned in psm if approx. Monthly business is more than 1 cr. Per annum the sales presentation will be made by

    Regional head

    10

    As mentioned in psm if approx. Monthly business is less than or equal to 5 lakh per month, the official to make the sale presentation will be

    Divisional head

    11

    With reference to parcel sales manual CEP refers to

    Courier express parcel

    12

    First step of sales presentation is

    Specific product research

    13

    As mentioned in parcel sales manual, if approximate business is more than 60 lakhs and less than or equal to rs.1 crore per annum the sales presentation will be made by,

    Divisional head

    14

    As mentioned in parcel sale manual, if approximate monthly business is less than or equal to Rs 5 lacs per month, the official to make the sales presentation will be,

    Marketing executive

    15

    Cod facility is not available in business parcel service

    True

    16

    Business parcel service available for,

    Contractual customers

    17

    Cod facility upto Rs    is available business parcel service

    Rs 50000

    18

    Contractual customers making advance payment will be eligible for     % additional discount

    1%

    19

    Re direction facility is available in business parcel service

    False

    20

    If contractual customers provide booking data in paper copy in prescribed format, eligible discount rate will be reduced to

    Half

    21

    Maximum weight limit of business parcel

    35 kg

    22

    In international air parcel , no separate regn charge are collected for all the countries of destination except

    Nepal and Bhutan

    23

    Minimum surface measurement for an international air parcel

    90 mm x 140 mm

    24

    Maximum length of international air parcel is

    1.05 m

    25

    The full form of UPU is

    Universal postal union

    26

    As per resolution matrix mentioned in psm if resolution is to be given by dh or to be escalated to rh, the resolution is to be communicated to the client within

    Q+5

    27

    As per resolution matrix mentioned in psm if resolution is to be given by me or to be escalated to dh, the resolution is to be communicated to the client within

    Q+2

    28

    As per psm managing queries is part of

    Sales process

    29

     as per resolution matrix mentioned in psm if resolution is to be given by rh, the resolution is to be communicated to the client within

    Q+7

    30

    UCID refers to

    Unique customer id

    31

    Operation spoc will assist the client in operations

    True

    32

    In case a client requires more times to decide me will

    Plan for a subsequent meeting

    33

    Me will ensure that ucid has been created within ----------- days after sign in the contract

    3

    34

    Kam will manage the overall business relationship with client

    True

    35

    If sales deal is not closed in first meeting me will not ask for second meeting to help him in reaching a decision

    False

    36

    For any postal enquiry from the customer a toll free help line number provided by the department is

    1800 266 6868

    37

    BNPL stands for

    Book now pay later

    38

    In BNPL service the contractual customer is offered credit for

    One month

    39

    Depending upon the various slabs of monthly business dop offers discount to the corporate customers

    Up to 20%

    40

    For contractual customers DOP offers cod facility

    Up to 50,000/-

    41

    In website of Indiapost various facility of ecommers bulk customers are mentioned in the option of

    Business solution

    42

    In website of Indiapost detailed description about manner of packing of parcel is mentioned in

    Packaging tips

    43

    In BNPL scheme a system generated bill will be generated at the end of the month and will be sent to customer -------- days

    7

    44

    If customer fails to pay BNPL bill within prescribed limits , he will be liable for a penalty of

    12%

    45

    If one of the central govt. Departments wants to avail BNPL service security deposit bank guarantee is required to be furnished by the department

    False

    46

    Provision of additional discount of ----- percentage is made for contractual customer availing advance deposit instead of BNPL credit facility

    1%

    47

    As per psm responsibility to help the client for documentation for foreign parcels is given to

    Spoc

    48

    Last stage of sales process is

    Follow up

    49

    Monthly exception report will be generated by --------- from csi system

    Dh

    50

    A parcel can be insured for maximum amount of rs

    1 lakh

    51

    Insurance is not compulsory for the parcel containing

    Printed material 

    52

    Insurance charges for a parcel of rs 200 are

    Rs 10/-

    53

    A parcel can be insured for maximum of rs ------- a branch post office

    Rs 600/-

    54

    In case of damage of an insured parcel the compensation will be

    Insured amount or actual value of the parcel whichever is less.

    55

    In psm with reference to sales process first stage of prospecting is

    Identifying potential leads

    56

    -------parcel service not included in psm

    Ordinary

    57

    As mention in parcel sales manual, if approximate business is more than 60 lacs and less than or equal to 1 crore per annum, the sales presentation will be made by

    Dh

    58

    As per psm website for sales dashboard is

    Apps.cept.govt.in

    59

    Parcel directorate was formed in the year

    2018

    60

    As mentioned in psm, if approximate monthly business is more than  1crore per annum the sales presentation will be made by

    Rh

    61

    In parcel sales manual sales process has been divided into

    5 stages

    62

    As per psm first stage of sales process is

    Prospecting

    63

    Monthly exception report will be generated by------ from csi system

    Dh

    64

    For the easy postage calculation , dept has developed an mobile app known as

    Post info

    65

    If monthly international ems revenue is above 5000000 discount at the rate

    15%

    66

    Full form of ems is

    Express mail service

    67

    UPU’s ems product is known as

    Ems speed spost

    68

    Minimum weight of unregister parcel in kgs

    4

    69

    What is the maximum weight allowed for booking of sped post parcel

    35 kg

    70

    Charges of unregister domestic parcel ofv 420 gms is rs-----

    19

    71

    ITPS was started on

    09.10.2018

    72

    What is the provision for compensation for loss of speed post parcel?

    Rs 1000 or double the speed post charges whichever is less

    73

    What is the provision for compensation for delayed delivery of a speed post parcel?

    Refund the speed post charges`

    74

    In case of receipt of a torn or damaged cod parcel, it is advice to customers to

    Refuse

    75

    After serving intimation slip ,the customers is required to get his parcel from the post office with in

    7 days

    76

    Information sheet used to inform customer regarding receipt of a damaged parcel is called

    Intimation slip

    77

    Fee for acknowledgement due is

    Rs 3

    78

    Fee for registration is rs

    17

    79

    For calculation of volumetric weight, all the dimension of the parcel will be measured in term of

    Centimeter

    80

    Charge for the post card containing printed material is

    6

    81

    Postage charges for blind literature packet weighing 5 kgs are

    Nil

    82

    Postage  charges for an inland letter card is

    Rs 2.5

    83

    Charges for local speed post article weighing 40gms , are Rs

    Rs 15

    84

    By which option in Indiapost web portal , we can find status of the accountable article after booking

    Track and trace

    85

    Status of register complaint can be tracked in track n trace position of Indiapost

    True

    86

    Which is the easiest option for a corporate customers to track his bulk parcel

    By creating his own user id on Indiapost web portal as corporate customers

    87

    Where is the sign in option to create user is located on Indiapost website

    On top left portion of home page

    88

    After log in by user id , which menu is to be clicked for detailed reports of the parcels

    Tool> article tracking reports

    89

    What a corporate customers receive in email after registering basic details

    User id, customer id and one time password

    90

    The amount  of cod  to be handed over to the sender of the cod parcel will be

    Cod account after deduction of GST and commission of Dept

    91

    The amount of the COD will be paid to sender by

    By cheque by the booking office or any other office selected by sender

    92

    COD refers to---

    COD

    93

    In case of more than 1 communication in a parcel, addressee denies to pay the fine and parcel is returned to sender. In such case, sender will be required to pay the fine

    True

    94

    In case of suspicion of more than 1 communication to sender in parcels are marked as ----and sent to ---- post office

    Door delivery, origin

    95

    If more than one communication is found in a parcel, ---- the postage amount of all the additional written communication will be taken as fine

    Double

    96

    Gold or bullion exceeding rs ----- are not allowed to be transmitted parcel

    50000

    97

    Tickets and advertising material related to lottery are allowed to be transmitted  by parcels, if organized or authorized by govt

    True

    98

    According to rules, how many written communications to sender are allowed with a parcel

    2

    99

    Aqll the international parcels can be exported through

    FPO

    100

    In postal bill of exports , iec refers to

    Import export code

    101

    After affixation of tracking number by postal authority at FPO , PBE shall be brought to proper officer for grant of ----

    Pass it order

    102

    In postal bill of exports , MEIS refers to

    Merchandise exports from India scheme

    103

    In case of exports, not involving ecommerce----form shall be used

    PBE III

    104

    After giving the first notice for how many days will the parcel be kept in deposit

    7 days

    105

    Select course of action to be taken in case of absence of addressee at first delivery attempt

    Intimation will be served

    106

    What is the additional charge to be avail redirection facility beyond jurisdiction of delivery post office for parcel

    50% of ordinary postage

    107

    In which document, information to delivered the parcel to the authorized person is noted

    Book of information

    108

    What is the validity period for new address noted in  book of addresses instruction

    3 years

    109

    What is the additional charge of facility to authorized some other person to receive the parcel on behalf of the addressee

    Free of cost

    110

    The amount of cod to be handed over to the sender of the cod parcel will be

    Cod account after deduction of GST and commission of dept.

    111

    Maximum compensation for lost or damaged domestic registered parcel can be

    1000

    112

    In case of export by an e commerce saler through postal channel ----- will be required to be attached

    PBE I

    113

    SDR stand for

    Special drawing right

    114

    EDD stand for

    Expected date of delivery

    115

    As per psm responsibility to resolve delivery issue of balk customers is upon

    Delivery office SPOC

    116

    Official twitter id of India post is

    @indiapostoffice

    117

    Option to register your grievance on the home page of Indiapost portal is

    Register your complaint

    118

    Depending upon the various slabs of monthly business, DOP offers discount to the corporate customers upto

    30%

    119

    Cold canvassing is one of the method of identifying potential leads

    True

    120

    What is the maximum weight limit for an international air parcel

    Generally 20 kgs but depend upon rules set by concern destin122ation country

    121

    ITPS facility is available for

    Countries nominated under UPU

    122

    While registering your complain on Indiapost portal you may upload supporting document -----

    500kbs

    123

    How will the sender know the number of parcel for which he has not received cod payment yet

    He can log in Indiapost web portal with his credential and get the details

    124

    In ITPS a massage sent to destination operator by the dispatch operator for prior information is called

    Predes

    125

    Marketing shall be responsible for identifying at least ---- leads per year out of which at least ----- of the leads should be qualified leads

    600,50%

     

     

     

     



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