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    SB Order 24/2022: Steps taken for prevention of frauds in post offices (DOP CBS Finacle CIF Modification Menu HCCA)

    SB Order No. 24/2022: To avoid changing name of account holders in CIF, necessary amendments have been made in the HCCA menu and selection of 'Yes' under 'Modify A/c Name" have been disabled.


    F. No. FS-13/7/2020-FS-Part(l)

    (Financial Services Division)

    Dated: 15.12.2022


    Subject: Steps to be taken for prevention of frauds in post offices.

    Download SB Order 24/2022 in PDF

    As part of continuous improvement in making the CBS system robust, incremental changes are implemented to ensure that the fraud risk involved in CBS operations is minimized.


    2. It has come to the notice of this Division that some single handed/double handed post offices are changing the name of the account holders by using CIF merger menu HCCA increasing the fraud risk. To avoid such instances, necessary amendments have been made in the HCCA menu and selection of 'Yes' under 'Modify A/c Name" have been disabled.


    3. Henceforth, for any change in the name at account level, the concerned post office shall send the case to its HO with relevant documents. After necessary examination of the case, concemed HO shall change the name of account holder through HAALM menu in Finacle and intimate the post office concerned.


    4. It is requested to circulate it to all concerned for information, guidance and necessary action.


    5. This is issued with the approval of the Competent Authority.




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