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    IP (Inspector Posts) Induction Training Guide | Training material for IP Induction By Postal Training Centre Saharanpur – 247002


    1. Operational Network and History in RMS 01 

    2. Working in Post Offices 42 

    3. Savings Scheme 57 

    4. Accounting in Post Offices 68 

    5. Finance & Accounts 71 

    6. Citizen Charter 71 

    7. Aadhar Enrolment 72 

    8. ePost Office 73 

    9. Digital Transactions 74 

    10. International Mails 76 

    11. Postal Stores Depot 78 

    12. Circle Stamps Depot 81 

    13. Accounting Network of Post Offices 82 

    14. Claim Settlement 85 

    15. Philately... The King of Hobbies 89 

    16. CCS (CCA) Rules 93 

    17. CCS (Conduct) Rules 105 

    18. Constitutional Provisions 112 

    19. FR & SR 114 

    20. Leave Rules 122 

    21. Advances 126 

    22. Welfare 128 

    23. Central Administrative Tribunal 134 

    24. Gramin Dak Sevak (Conduct & Engagement) Rules 139 

    25. Disciplinary Proceedings 168 

    26. Consumer Protection Act, 2019 198 

    27. Gender Sensitization 202 

    28. Right to Information Act, 2005 204 

    29. Annual Performance Assessment Report 220 

    30. Pension Rules 232 

    31. Public Procurement 239 

    32. Change Management 243 

    33. Communication Skills 247 

    34. Stress Management 259 

    35. Creative Thinking 261 

    36. Decision Making 263 

    37. Problem Solving 265 

    38. Customer care 267 

    39. Business Etiquette 269 

    40. Interpersonal Skills 285 

    41. Leadership 289 

    42. O&M (Organisation & Methods) 305 

    43. Record Management & Preservation of Records 309 

    44. Building 312 

    45. Role of Inspector Posts 316 

    46. Role of Inspector RMS 324

    47. Establishment Branch 328 

    48. Establishment Review 329 

    49. Vigilance 332 

    50. Investigation 333 

    51. Inspection 336 

    52. Market Research 338 

    53. Business Plan 351 

    54. Customer Relationship Management (CRM) 354 

    55. Financial Analysis 358 

    56. Data Collection & Sampling Techniques 365 

    57. New Services 374 

    58. Revenue leakage – preventive measures 392 

    59. Customer care and Grievance Handling 398 

    60. Basics of Investigation/ Inspection in a computerized office 400 

    61. Inspection of Post office in CSI/CBS Environment 403 

    62. Role of Manager Speed Post 420 

    63. Technology Management 424 

    64. India Post Projects 43




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