Department of Posts Launches Special Drive to Clear Pending GDS Compassionate Engagement Cases Before APT 2.0 Migration
writing{variant="document" id="45827"} The Department of Posts has directed all Postal Circles to expedite the disposal of pending Gramin Dak Sevak (GDS) Compassionate Engagement cases to ensure a smooth transition to the APT 2.0 platform. In a D.O. letter dated 11 June 2026, Deputy Director General (Establishment) Shri Dushyant Mudgal expressed concern over the continued pendency of Compassionate Engagement cases despite repeated instructions and reminders issued earlier.
Download Before APT 2.0 Migration
The Department noted that all pending cases as on 31 March 2026 were required to be disposed of by 31 May 2026 to facilitate migration to the new APT 2.0 system. However, a review conducted on 8 June 2026 revealed that there had been no significant reduction in pendency across several Circles. Consequently, Chief Postmasters General have once again been requested to personally monitor the matter and ensure that all pending cases are cleared by 15 June 2026.
To meet the deadline, Circle administrations have been advised to take all necessary measures, including conducting special drives and, wherever required, arranging work during weekends. The Department emphasized that delays in disposal of pending cases could adversely affect the seamless migration of Compassionate Engagement cases to APT 2.0.
The communication also refers to the Department's broader reform initiative under the GDS Compassionate Engagement (CCE) Portal. Earlier, the Department approved the adoption of a centralized Pan-India notification system and a half-yearly Compassionate Engagement cycle under IT 2.0, replacing the existing quarterly review mechanism. The new system aims to standardize processing, improve transparency, and ensure timely consideration of eligible cases across all Postal Circles.
According to the pendency statement shared by CEPT as on 8 June 2026, a total of 931 Compassionate Engagement cases remained pending nationwide, compared to 1,090 cases on 1 June 2026, reflecting disposal of 159 cases within a week. Uttar Pradesh recorded the highest pendency with 234 cases, followed by Odisha (76), Karnataka (74), Uttarakhand (71), and Assam (59). Notably, Kerala Circle reported zero pending cases, demonstrating complete disposal of Compassionate Engagement cases.
The Department has reiterated that successful migration to APT 2.0 depends upon timely clearance of all legacy cases and has called upon Circle Heads to ensure strict adherence to the revised timelines. The initiative is expected to streamline Compassionate Engagement processing and provide faster relief to the families of deceased GDS employees across the country. :::
Department of Posts, GDS, Compassionate Engagement, APT 2.0, CCE Portal, CEPT, Dushyant Mudgal, Postal Circles, Pendency Reduction, India Post.