Association Urges Balanced Approach to Digital Payment Promotion in Post Offices
AIASC Raises Concern Over Pressure for 100% Digital Payment Targets in Post Offices
The All India Association of Supervisor Cadre (Gr. B) (AIASC) has formally urged the Secretary (Posts) to address the growing concerns of operational staff regarding the increasing pressure to achieve 100% digital payment transactions in post offices across the country.
In a representation submitted to the Department of Posts, the Association acknowledged that the promotion of digital payments is a progressive initiative that enhances transparency, security, and accountability while supporting the Government's vision of a cashless economy. The Association reiterated its full support for the adoption of digital payment systems, including Departmental QR Codes and SBI POS machines in post offices
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However, AIASC highlighted that operational staff working at MPCM counters and delivery personnel are facing significant challenges due to persistent insistence on achieving complete digital payment compliance. Officials involved in booking Speed Post, Registered Post, Foreign Mail, and other postal services are reportedly being directed to maximize digital transactions, while delivery staff are expected to ensure digital payments for COD and VP articles.
According to the Association, excessive focus on achieving 100% digital payment targets often creates inconvenience for customers who may prefer cash transactions. Such situations sometimes lead to disagreements at counters and during delivery operations, affecting customer satisfaction and potentially impacting postal revenue.
The Association also expressed concern about the mental stress being experienced by operational staff due to continuous monitoring, repeated telephonic follow-ups, and pressure from administrative authorities. It noted that in some instances, employees are reportedly making payments through their personal mobile devices and later collecting cash from customers to avoid administrative scrutiny. This practice exposes employees to financial risks, particularly when transactions fail or amounts remain blocked for extended periods.
AIASC emphasized that digital payments should be promoted through awareness, motivation, and customer facilitation rather than through coercive targets. The Association urged the Department to take into account practical challenges such as network issues, customer preferences, and transaction failures while formulating operational strategies.
Seeking immediate intervention, the Association requested the Department to issue suitable instructions to all Circles and Divisions to avoid undue pressure on field staff. It stressed that digital payment adoption should be encouraged in a practical and employee-friendly manner that safeguards the well-being of operational staff while continuing to advance the Department's digital transformation goals.
The Association expressed hope that timely action by the Department would help create a healthier work environment, reduce stress among employees, and ensure the sustainable promotion of digital payment initiatives across the postal network.