Revision of Establishment Norms for Branch Post Offices (BOs)
Department of Posts Initiates Revision of Establishment Norms for Post Offices
The Department of Posts, Ministry of Communications, Government of India, has initiated the process for formulation and revision of establishment norms for all branches of post offices across the country. A communication dated 05 March 2026 has been issued from Dak Bhawan, New Delhi, addressed to all Heads of Postal Circles.
Work Study Report Submitted for Review
The Directorate has forwarded a Work Study Report covering the activities of Head Post Offices (HOs) and Branch Post Offices (BOs) operating under the APT 2.0 environment. The report includes a finalized job list and proposed time factors for various postal operations.
This report was prepared by the Work Study Unit of the Training Division, which submitted its findings through letter No. 30-16/2018-WS dated 23 February 2026.
Need for Revising Existing Norms
The current establishment norms were framed in 2019 on an ad-hoc basis, primarily based on pre-IT 2.0 processes. However, after the rollout of IT 2.0 in August 2025, several new software modules and digital workflows have been introduced across postal operations.
These technological changes have significantly altered:
Operational workflows in post offices
Work distribution and responsibilities
Processing time for various postal services
Due to these developments, a fresh work study has been conducted to reassess staffing requirements and operational standards.
Circles Asked to Submit Comments
All Postal Circles have been requested to examine the Work Study Report and provide their comments or suggestions to the Directorate.
The feedback must be submitted within one week, by 12 March 2026, through email to:
No Response Will Be Treated as No Comments
The Directorate has clarified that if no comments or inputs are received within the prescribed time, it will be presumed that the concerned Circle has no observations on the report.
Soft Copy Shared with Postal Circles
A soft copy of the Work Study Report along with the final job list and time factors has already been shared with all Postal Circles via email for detailed examination.
The communication has been issued with the approval of the competent authority and signed by Prabha Sharma, Assistant Director General (PE-I & RC).
Significance of the Revision
The revision of establishment norms is expected to:
Align staffing patterns with modern IT-enabled postal operations
Improve efficiency and productivity in post offices
Ensure better utilization of manpower across the postal network
Once finalized, the revised norms will likely play a key role in restructuring workforce requirements across India Post offices.
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