Elimination of Nil-Transaction Branch Post Offices (BOs)
Elimination of Nil-Transaction Branch Post Offices: A Nationwide Initiative by Department of Posts
The Department of Posts, under the Ministry of Communications, has launched a significant national initiative aimed at eliminating nil-transaction Branch Post Offices (BOs) across the country. This directive, issued vide F. No. 10-09/2025-RB dated 02.12.2025 by the CCS & RB Division from Dak Bhawan, New Delhi, underscores the urgent need to ensure operational vitality and revenue-generating activities in every Branch Post Office.
Background and Need for Action
A recent review by the Hon’ble Minister of Communications (HMoC) highlighted concerns regarding the persistent number of BOs recording zero transactions across key service categories—Speed Post, Parcel, Savings Bank (SB), and PLI/RPLI. The HMoC expressed dissatisfaction over this situation and stressed that such BOs must be removed from the “nil transactions” list without delay. Maintaining a consistently active and transaction-enabled postal network is central to the Department’s operational expectations and service delivery mandate.
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Mandate to Circles and Field Leadership
In response, the Department has instructed all Circles to take immediate, targeted, and measurable actions to bring the number of nil-transaction BOs down to zero. Divisional and sub-divisional officers bear special responsibility in this effort and are required to:
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Conduct focused field-level supervision
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Guide and support BOs in enhancing transactional performance
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Ensure that BOs carry out at least one genuine, revenue-generating transaction per campaign period
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Prevent recurrence of nil-transaction status in the future
The directive reiterates that maintaining BOs with no activity is unacceptable and incompatible with the Department’s vision for efficient postal service delivery.
All-India Campaign: A Coordinated National Effort
To give momentum to this initiative, the Department of Posts has launched an All-India Campaign, to be conducted across all postal circles. The campaign is designed to boost activity in every BO, engaging staff at all levels to ensure that each office performs at least one meaningful transaction.
The campaign schedule is as follows:
| Campaign Period | Activity |
|---|---|
| 09.12.2025 – 10.12.2025 | Speed Post Campaign |
| 16.12.2025 – 17.12.2025 | PLI/RPLI Campaign |
| 22.12.2025 – 23.12.2025 | POSB Campaign |
During these periods, BOs are expected to actively promote and execute transactions in the respective categories. Circles must ensure that the transactions are authentic, customer-centric, and revenue contributing.
Conclusion: Towards a More Efficient Postal Network
The elimination of nil-transaction BOs marks a critical step toward strengthening the operational efficiency of the postal network and improving customer service delivery. By mobilizing resources at every level and monitoring transactional performance rigorously, the Department of Posts aims to build a more dynamic, responsive, and financially sustainable postal ecosystem.
This nationwide campaign serves not only as an operational clean-up exercise but also as an opportunity to re-energize BOs, reconnect with customers, and enhance the visibility and relevance of postal services in rural and semi-urban India.
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