Postal Services Board (PSB) Members Revised Designations and Responsibilities Effective from December 2024

Redesignation and Duties of Members, Postal Services Board.

Download Postal Services Board (PSB) Members Revised Designations and Responsibilities Effective from December 2024 in PDF

Office Memorandum No. Y-28/11/2014-PE-II

Date: 27 November 2024

Issued by: Ministry of Communications, Department of Posts (Establishment Division)

The Department of Posts has issued revised designations and duties/responsibilities for the Members of the Postal Services Board. These updates, effective from 01 December 2024, aim to streamline operations and improve efficiency within the department.

This memorandum supersedes the earlier OM of the same number dated 02 September 2020, which detailed the prior roles and responsibilities of the Members.

 

Revised Designations and Responsibilities

Below is a summary of the updated roles of the Members of the Postal Services Board:

Existing Designation	Revised Designation	Revised Duties and Responsibilities
Member (Personnel)	No change	- Personnel & Staff matters - Recruitment & Promotions - Staff Relations
Member (Operations)	No change	Duties redistributed as follows: 1. Parcel Operations assigned to Member (Service Quality & Marketing). 2. Speed Post & Mail Operations, Motor Vehicle Management, and Citizen Centric Services to remain.
Member (Technology)	No change	- Strategy and formulation of IT modernization projects - Technology Architecture & Implementation - Prevention of Money Laundering Act (PMLA) compliance
Member (Financial Services)	Member (PLI)	- Post Office Savings Bank (POSB) - Direct Benefit Transfer (DBT) - Financial Inclusion - PLI Operations, Marketing, Publicity, and Investment
Member (Banking & DBT)	Member (Planning & Infrastructure)**	- Postal Network Rationalization - BO Infrastructure Development - Planning and HR Development - Material Management and Official Language coordination
Member (Planning & Human Resource Development)	Member (Infrastructure)**	- Postal Training and Capacity Building - Civil & Electrical Works - Construction and Welfare activities
Member (Coordination)	Member (Service Quality & Marketing)**	- Customer Satisfaction and Quality Assurance - Philately, Marketing, and Social Media - Annual Report, e-Book of Information, and Postal Statistics

 

Key Changes and Shifts

1. Parcel Operations: Transferred to Member (Service Quality & Marketing) for better integration with customer satisfaction initiatives.
2. Training and HR Development: Restructured under Member (Infrastructure) to centralize training and development efforts.
3. Technology Roles: Strengthened under Member (Technology) to address IT modernization and PMLA compliance.
4. Marketing and Social Media: Consolidated under Member (Service Quality & Marketing) to streamline branding and public engagement.

 

Implementation Date

The new structure and roles will take effect from 01 December 2024.

 

Distribution and Availability

This memorandum has been circulated to all relevant officers, divisions, and stakeholders. It is also accessible on the India Post website for reference.

 

Issued by:

Raj Kumar

Deputy Director General (Establishment)

Copy to:

1. Hon'ble Minister of Communications
2. Secretary (P)
3. Members of Postal Services Board
4. Chief Postmasters General, Postmasters General, and relevant Directorates
5. Recognized Unions/Federations/Associations

For further details, refer to Office Memorandum No. Y-28/11/2014-PE-II, dated 27 November 2024.