Resolving Issues with COD Article Delivery SOP via DARPAN Android Application (DARPAN 2.0.1)
Resolving Issues with COD Article Delivery via DARPAN Android Application (DARPAN 2.0.1).
Download Non-reflection of COD article amount delivered through DARPAN Android Application in PDF
Field units have recently reported discrepancies in the reflection of Cash on Delivery (COD) articles delivered through the DARPAN Android application in the SAP DTR system. These inconsistencies have led to non-payment of COD amounts to respective billers, prompting the need for a structured resolution process. The Central Enterprise Post & Parcel Technology (CEPT) has identified key reasons contributing to these discrepancies and outlined steps for resolution.
Issue Identification and Resolution Procedure:
1. Delivery of COD Articles as Normal Articles:
Identification: Some Business Operations (BO) Users mistakenly deliver COD articles as normal articles, leading to non-reflection of COD amounts in the Wallet and SAP DTR.
Resolution Steps:
Step A: Invoke T-Code ZARTDATA.
Step B: Select DARPAN.
Step C: Enter COD Amount.
Step D: Execute the command.
Step E: Check for COD article details. If 'Posting required' is indicated, proceed to click 'Yes'.
Step F: Upon confirmation, financial documents will be generated, and the transaction will reflect in DTR for the current date.
2. COD Delivered but Date of Delivery Updated as Null:
Identification: In some instances, the date of delivery for COD articles is updated as Null, resulting in non-reflection of COD amounts in SAP DTR.
Resolution Steps:
Step A: Utilize BO Articles Returns option to update the delivery status.
Step B: Mark articles as delivered from the BO return screen.
Step C: Upon marking articles as delivered, the event status will update in track and trace, and required financial postings will occur automatically, enabling biller payment.
Different Remarks and Corresponding Actions:
COD Already Paid to Biller: No action required from the Delivery office.
Article Ready for Payment to Biller: No action required from the Delivery office.
Article Delivered but No Financial Posting: Process for postings can be initiated.
Article Pending for Delivery: Delivery can be facilitated through DPMS/DARPAN APP.
Tech Issue: Raise a ticket in the CSI Service Desk.
Important Note:
Follow the outlined procedures only if COD amounts are not accounted for in SAP and have not been paid to the concerned biller through any mode.
Avoid resorting to the procedure if voucher posting is already done in SAP at the SO level and sanction orders have been issued to remit amounts to the biller through Divisional Administration.
By adhering to these structured steps, field units can effectively resolve discrepancies in COD article delivery, ensuring accurate reflection and timely payment to billers.
