Procedure to Correct Wrong Amount Fetch in BO Mobile/APT DTR
Procedure to Rectify Wrong Amount Fetch in BO Mobile/APT DTR
A clarification has been shared regarding the procedure to be followed when a wrong amount is fetched in the BO Mobile/APT Daily Transaction Report (DTR). To ensure proper reconciliation and correction of account balances, Branch Offices and Account Offices must follow the prescribed process carefully.
The following steps should be followed whenever incorrect amounts are reflected in BO Mobile/APT DTR.
Step 1: Cancellation by Account Office
The Account Office should first cancel the entire incorrect amount using the Account Entry Cancellation option available in the Accounts Card.
This step ensures that the wrongly posted amount is reversed completely before further corrections are made.
Step 2: Wallet Adjustment by Branch Office
After cancellation by the Account Office, the concerned Branch Office should:
Perform necessary wallet adjustments
Correct the cash balance using the Manual Balance option
This process helps in restoring the correct balance position at the Branch Office level.
Step 3: Give Mismatch for Actual Amount
Once Day End is completed, the Branch Office should:
Raise the mismatch for the actual/correct amount
This ensures that the correct transaction value is reflected for reconciliation purposes.
Step 4: Reconciliation by Account Office
Finally, the Account Office should carry out reconciliation against the actual Account Head based on the corrected figures received from the Branch Office.
This completes the correction and reconciliation process for the wrong amount fetched in BO Mobile/APT DTR.
Important Note
All Branch Offices and Account Offices are advised to follow the above procedure strictly to avoid reconciliation discrepancies and ensure proper accounting accuracy in BO Mobile/APT operations.