Indiapost Annual Report 2025-26 | Download DOP Annual Report 2025-26 in PDF

The Department of Posts, one of the oldest and most trusted public service institutions in India, continues to evolve as a dynamic and technology-driven organization. The Annual Report 2025–26 reflects its commitment to modernization, financial inclusion, operational efficiency, and citizen-centric governance.

Download DOP (Indiapost) Annual Report 2025-26 in PDF

Department of Posts: An Overview

With the largest postal network in the world, India Post connects remote villages, urban centers, and international destinations. Beyond traditional mail delivery, the Department now functions as a multi-service platform offering banking, insurance, logistics, and digital services. Its strong rural outreach ensures inclusive development and last-mile connectivity.

Financial Services

Financial inclusion remains a core strength of the Department.

The Post Office Savings Bank (POSB) provides secure, government-backed savings and investment options to millions of citizens. Through Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI), affordable insurance coverage is extended to government employees and rural populations, strengthening social security.

The India Post Payments Bank (IPPB) continues to revolutionize doorstep banking. Leveraging the vast postal network and digital platforms, IPPB enhances financial accessibility, promotes digital transactions, and supports government benefit transfers across the country.

Logistics and Supply Chain

India Post has significantly enhanced its logistics infrastructure to meet growing e-commerce and business demands. Mail Services ensure reliable delivery of letters and official documents. Parcel Services support domestic trade with improved tracking and faster turnaround times. International Mail Services strengthen cross-border connectivity, while Business Development Products offer customized solutions to corporate clients.

Automation, digital tracking, and operational optimization have improved efficiency across logistics operations.

Citizen Centric Services

The Department plays a crucial role in delivering government schemes, social security payments, and Aadhaar-enabled services. It acts as a trusted interface between the government and citizens, particularly in rural and underserved areas.

Philately

Philately continues to promote India’s heritage and achievements through commemorative and special stamps. These initiatives preserve cultural identity while encouraging awareness and hobby engagement among citizens.

Financial Management

Strong financial governance, prudent budgeting, and transparent accounting practices ensure optimal utilization of public funds. Continuous monitoring and internal controls enhance accountability.

Mission Karmayogi and Training Infrastructure

Under Mission Karmayogi, the Department has focused on capacity building, skill enhancement, and modern training systems. Training infrastructure has been upgraded to align with evolving service requirements.

Mission Recruitment

Recruitment initiatives have been undertaken to strengthen manpower capacity, improve service delivery, and address operational requirements efficiently.

Women Empowerment

The Department has actively promoted gender inclusivity by increasing participation of women across roles and leadership positions. Women empowerment initiatives contribute to organizational diversity and balanced growth.

Vigilance Administration & AML

Robust vigilance mechanisms and Anti-Money Laundering (AML) measures safeguard financial systems and ensure regulatory compliance. These frameworks reinforce transparency and integrity in operations.

Customer Satisfaction

Customer satisfaction remains central to service delivery. Grievance redressal systems, service monitoring tools, and feedback mechanisms help improve performance standards and responsiveness.

International Relations

The Department actively participates in global postal forums, fostering international cooperation and strengthening cross-border postal systems.

Official Language

Efforts continue to promote the use of official languages in administrative and operational processes, ensuring inclusivity and compliance with national policies.

Regional Development Focus

Special attention has been given to the development of the North Eastern Region and Sikkim, ensuring infrastructure growth and service accessibility in geographically challenging areas.

Estates Management

Efficient management of postal infrastructure and assets ensures optimal utilization and maintenance of properties across the country.

Information Technology

Digital transformation remains a key enabler of modernization. Implementation of IT systems, automation, and real-time tracking enhances transparency, operational efficiency, and service reliability.

Human Resource Management & Staff Welfare

Human resource initiatives focus on training, performance management, employee engagement, and welfare measures. Sports and cultural activities foster team spirit and organizational cohesion.

Legal Matters & Internal Audit

Legal frameworks are strengthened to address compliance requirements and operational risks. The internal audit mechanism ensures systematic evaluation and control of financial and operational processes.

Awareness and Outreach

Public awareness campaigns and outreach programs enhance citizen engagement, promote new services, and build trust in the postal ecosystem.

Contents

1. Department of Posts: An Overview – 3

2. Financial Services – 13
   2.1 Post Office Savings Bank (POSB) – 13
   2.2 Postal Life Insurance (PLI) & Rural Postal Life Insurance (RPLI) – 20
   2.3 India Post Payments Bank (IPPB) – 23

3. Logistics and Supply Chain – 27
   3.1 Mail Services – 27
   3.2 Parcel Services – 30
   3.3 International Mail Services – 36
   3.4 Business Development Products – 40

4. Citizen Centric Services – 43

5. Philately – 53

6. Financial Management – 61

7. Mission Karmayogi and Training Infrastructure – 65

8. Mission Recruitment – 71

9. Women Empowerment – 77

10. Vigilance Administration & Anti Money Laundering (AML) – 81

11. Customer Satisfaction – 89

12. International Relations – 101

13. Official Language – 107

14. Development of North Eastern Region and Sikkim – 111

15. Estates Management – 123

16. Information Technology – 129

17. Human Resource Management – 133

18. Staff Welfare – 139

19. Sports and Cultural Activities – 147

20. Legal Matters – 151

21. Internal Audit Mechanism – 153

22. Awareness and Outreach – 159

23. Miscellaneous Statistical Tables – 167

Conclusion

The Annual Report 2025–26 highlights the Department of Posts’ journey toward becoming a modern, digitally empowered, and financially inclusive service organization. By integrating traditional strengths with technological advancements, the Department continues to uphold its legacy of trust while adapting to contemporary needs.

India Post remains not just a postal service, but a vital pillar of India’s socio-economic development and public service delivery system.

Click here to Join Telegram Channel