Introduction of New Franchisee Scheme 2.0 in Post Office (DOP)

Introduction of New Franchisee Scheme 2.0 – A Major Step Towards Modernised Postal Services

The Department of Posts, Ministry of Communications, Government of India, has introduced the “New Franchisee Scheme 2.0”, marking a significant milestone in strengthening postal booking and delivery solutions across the country. This scheme has been notified vide Office Memorandum File No. 39-03/2019-D [06/2025] dated 11.12.2025 and will come into effect from 01.01.2026.

Download Introduction of New Franchisee Scheme 2.0 in Post Office (DOP) in PDF

Background and Objective

In view of changing market requirements and the need to expand customer-centric booking and delivery solutions, the existing Revamped Franchisee Scheme was comprehensively reviewed. After detailed deliberations with Postal Circles, MPOP consultants, and other stakeholders, the New Franchisee Scheme 2.0 has been designed with revised operational processes and modern technology integration through APT 2.0.

The primary objective of the scheme is to:

• Enhance reach and accessibility of postal services

• Attract more business through flexible operational models

• Improve efficiency, transparency, and customer satisfaction

• Enable technology-driven booking, payment, and commission systems

Key Features of New Franchisee Scheme 2.0

1. Expanded Product and Service Coverage

   • Booking of Speed Post and Registered Post articles (Domestic and International)

   • Booking and delivery of Parcels, including Cash on Delivery (CoD) articles

   • Delivery services are also included, making franchisee operations more comprehensive

2. Multiple Franchisee Models

   • Unlike the earlier single model, multiple operational models are proposed:

     • Pick-up

     • Booking

     • Delivery of parcels including CoD

   • These models provide flexibility and convenience to franchisees based on local business potential.

3. Advanced Technology Platform

   • Migration from Meghdoot standalone software to Mobile App / Desktop Self-Service Portal

   • Entire system developed under APT 2.0, ensuring seamless, secure, and real-time operations.

4. Modern Payment and Collection Mechanism

   • Cash, wallet facility, and direct banking channel integration

   • Reduced manual intervention and better financial transparency.

5. Automated Commission Generation and Payment

   • System-generated invoicing

   • Upfront commission payment on a daily basis

   • Dedicated and exclusive online portal for commission management.

Implementation and Rollout

Detailed guidelines covering eligibility, selection criteria, and the Standard Operating Procedure (SOP) for franchisees under the New Franchisee Scheme 2.0 have been issued as annexures to the Office Memorandum.

Postal Circles have been directed to:

• Circulate the OM and SOP widely among all Divisions

• Complete all pre-launch activities by 31.12.2025

Additionally, a special awareness and outreach campaign is advised to ensure the scheme reaches grassroots levels, enabling the onboarding of new franchisees and customers to meet revenue targets.

Conclusion

The New Franchisee Scheme 2.0 represents a forward-looking reform in postal operations, combining expanded service offerings, flexible business models, and cutting-edge technology. By empowering franchisees and improving customer engagement, the Department of Posts aims to significantly enhance its operational efficiency, market competitiveness, and revenue generation in the evolving logistics and communication ecosystem.

This initiative has been issued with the approval of the competent authority and reflects the Department’s commitment to modernization and service excellence.

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