Dak Sewa Mobile App – Key Features (A Unified Citizen Service Platform by India Post)
Dak Sewa Mobile App – A Unified Citizen Service Platform by India Post
The Department of Posts, under the Ministry of Communications, Government of India, has launched a new mobile application – Dak Sewa App – developed by the Centre for Excellence in Postal Technology (CEPT), Mysuru. This citizen-centric mobile app is available for both Android and iOS users, marking a significant step in India Post’s journey toward digital transformation and enhanced customer convenience.
Empowering Citizens Through Digital Postal Services
The Dak Sewa App provides a single, unified digital platform that integrates postal, financial, and insurance-related services, allowing citizens to access essential postal functions at their fingertips. The initiative is aimed at improving accessibility, transparency, and service efficiency across urban and rural areas alike.
Key Features of Dak Sewa App
The app offers a comprehensive suite of features for citizens and customers of India Post:
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Article & Money Order Tracking – Track Speed Post, Registered Letters, Parcels, and e-Money Orders in real time.
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Post Office Search – Locate nearby post offices using name, PIN code, or map-based search.
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Postage Calculator – Calculate postage for various categories like Speed Post, Registered Letters, and Parcels based on weight and distance.
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Complaint Management – Register, track, and receive updates on complaints through an integrated grievance system.
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Insurance Premium Calculator – Estimate premiums for Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) policies.
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Interest Calculator – Calculate returns for small savings schemes like RD, TD, MIS, SCSS, NSC, KVP, and Sukanya Samriddhi Yojana.
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Domestic & International Booking – Book postal articles conveniently within India or abroad.
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Money Order Booking – Initiate and manage money order transactions digitally.
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Customer Registration & Contract Management – Register and manage customer profiles and contractual services.
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QR-based Payments – Make secure and quick payments using QR codes.
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Post Box Registration – Register for post box services online.
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Article Recall & E-Receipts – Recall booked articles and access electronic receipts and proof of delivery (E-POD).
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Franchise Operations – Manage franchise-related services digitally.
Benefits to Citizens
The Dak Sewa App bridges the gap between traditional postal services and modern digital expectations. Citizens can now enjoy anytime, anywhere access to postal services without visiting a post office physically. It simplifies service delivery, enhances user engagement, and supports the government’s “Digital India” vision.
Promotion and Awareness
CEPT has requested all postal circles and offices to promote the Dak Sewa App widely through post offices, social media, and customer awareness initiatives to ensure maximum reach and adoption among the public.
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