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DOP (Post Office) Dynamic QR Payment through Mobile App User Guide

Streamlining Postal Transactions: A Guide (User Manual) to Dynamic QR Payment through Mobile App

Download DOP (Post Office) Dynamic QR Payment through Mobile App User Guide in PDF

The Department of Posts (DOP) introduces a Digital Payment Solution to streamline services in Branch Offices (BO), Sub Offices (SO), and Head Offices (HO) through mobile platforms. This initiative aims to enhance efficiency and convenience in postal transactions.

I. Onboarding of Users in Mobile App:

  • For Head/Sub Post Offices:
    • Employee Registration:
      • Access the Portal URL and login using Darpan portal credentials.
      • Navigate to Employee Management > Employee Registration.
      • Enter employee ID, fetch details, verify, and enter mobile number.
      • Confirm details and complete registration process.
    • Employee Activation/Deactivation:
      • Access Employee Activation/Deactivation.
      • Enter registered employee ID, fetch details, and activate/deactivate as needed.

II. Installation of Dynamic QR Payment App:

  • Download the app from the User Management Portal.
  • Install the APK on designated devices.
  • Features include Device Login, Password Change, User/Office Details Confirmation, Day Begin/End, Article Booking, and Reports generation.

III. Article Booking Process:

  • Select service type, enter article details, weight, prepaid amount (if applicable), and additional services.
  • Choose digital payment mode.
  • Enter sender/receiver details and book article.
  • Confirm details with BPM/Counter PA.
  • Generate dynamic QR code for payment.
  • Customer scans QR code for payment confirmation.
  • Check transaction status and confirm booking.

IV. Automatic Accounting of Transactions into CSI (HO/SO):

  • Transactional data flows to SAP on the same day.
  • Automatic accounting entries eliminate the need for voucher posting.
  • Sample accounting entries provided for reference.

V. Dispatch of Articles:

  • Fetch articles booked via mobile app in Point of Sale Backoffice.
  • Follow existing bagging and dispatch process.
  • Article data can be fetched only if available in SAP DPMS Article Tracking within 30 minutes of booking.

VI. MIS Reports:

  • Accessible via MIS Dashboard for monitoring digital transactions.
  • Reports available for various levels of hierarchy within postal system.

VII. Role of Payment Gateway Service Provider (SBI):

  • Provide MIS/Reconciliation File on D+1 basis.
  • Share files via SFTP mode.
  • Access APIs for transaction checking and integration with Dynamic QR Code solution.
  • Handle refunds and include refund information in MIS/Reconciliation File.

VIII. Role of Nodal Office:

  • Sansad Marg HO identified as nodal office.
  • Reports available for Transactional, Reconciliation, and Refund details.
  • Verification of successfully posted transactions in SAP using Tcode FAGLL03.

This comprehensive guide elucidates the process of implementing Dynamic QR Payment for postal transactions, ensuring transparency, efficiency, and accountability throughout the system.

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