India Post Internet Banking FAQs | Frequently Asked Questions (FAQs) on Post Office (DOP) Internet Banking 2023 - Postalstudy | Post Office Blog | Materials for | Exams

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India Post Internet Banking FAQs | Frequently Asked Questions (FAQs) on Post Office (DOP) Internet Banking 2023

Latest India Post (DOP) Internet Banking FAQs in PDF. Post Office (POSB) Internet Banking (IB) Frequently Asked Question Answers (FAQs). Download New (Updated) India Post (DOP) Internet Banking FAQs 2023 in PDF.

Q1. What is the URL for DOP internet Banking?
The URL for accessing DOP Internet Banking is
Q2. What are the pre-requisites for availing DOP Internet Banking?
Valid Active Single or Joint "B" Savings account standing at CBS enabled Branch Post Office, Sub Post Office or Head Post Office. Provide necessary KYC documents, if not already submitted Valid unique mobile number Email address PAN number
Q3. How to register for DOP Internet Banking?
Visit your home branch, fill the pre-printed application form and submit with required documents. Your DOP internet banking service will be ready for activation from next working day of registration of the request from the Post Office
Q4. How will I come to know about my DOP internet banking activation?
Once the request is processed successfully, an SMS alert will be delivered to your registered mobile number within 48 hours
Q5. What is my customer ID?
Customer ID is the 9 digit CIF ID printed on the first page of your Passbook
Q6. What should be done once I receive an SMS alert regarding DOP Internet Banking activation?
Open the DOP Internet banking page using the URL mentioned in the SMS and use the hyperlink “New User Activation” in the home page. Fill the necessary details and configure your Internet Banking login (Sign on) password and transaction password. Now login and configure security questions and answers along with Passphrase. These two steps are mandatory for successful activation of your internet banking user ID
Q7. Why should I configure Security questions and answers during first time login?
Security questions and answers are required to be used when you forget your Login or transaction password or both
Q8. Whether both login and transaction passwords can be same?
No, it cannot be the same
Q9. What is the permissible limit for wrong login/transaction password attempts?
Permissible incorrect attempts are 5
Q10. What if I type my login password or transaction password wrong for 5 times?
In case login password is entered wrongly 5 times, your user ID will be disabled from logging in. In case the transaction password is entered wrongly for 5 times, transaction rights will be disabled. In such cases, please change your password using ‘Forgot Password’ option in login page and login with correct password
Q11. What is the procedure to get my login rights or transaction rights enabled?
Please address the issue by mentioning the CIF ID/Account ID to from your registered email ID with the issue details
Q12. What if I forget my password?
Use forgot password? link in the eBanking home page. Below options are available to reset the password. Follow the instructions prompted by the applications during reset. Using Security Questions and Answers Using Account Number and Date of Birth
Q13. Can I view all the accounts of the Joint Holder in Internet Banking?
Joint accounts can be viewed if both the customer IDs are linked for the same account. But Single accounts of a joint holder can be viewed by that account holder only in their internet banking login
Q14. What if my password expires during login?
DoP eBanking application will prompt you to change the password during login and follow the displayed instructions
Q15. Even after entering right password, application is not allowing to logging in. What should I do?
If user has not logged in for more the 180 days, password will get expired and the same should be intimated via email to from your registered email ID. Once the same is enabled at DoP level, an email will be sent to your registered email ID. After getting the user id enabled, Use forgot password link available in the home page and follow the instructions
Q16. Can my user ID be changed?
Yes, the user ID can be changed only once under My profile > Update channel login ID option
Q17. What if I forget security questions and answers and password?
Use the option Using Account Number and Date of Birth to reset the password under Forgot Password link available in the ebanking home page and login to the ebanking application
Q18. What if some of my Post office accounts are not visible in my internet banking login?
Please visit the home branch PO of that account to change the customer ID/CIF ID with the eBanking registered CIF/Customer ID
Q19. What is IFSC of DoP for NEFT and RTGS?
All India single IFSC for Department of Posts is - IPOS0000DOP
Q20. What type of accounts I can open through internet banking?
RD, TD, NSC, KVP and PPF accounts can be opened through Internet Banking available under General Services > Service request > New request option
Q21. How to add the nominee for the account opened online through InternetBanking?
The nomination which exists in the SB account will get registered for the accounts opened online. However, if you want to open any account with different nominee, please visit the Post Office
Q22. What is the procedure to change the nomination for the accounts opened online?
Please visit the Post Office where the account stands for getting the nomination changed and submit application for change of nomination, which is chargeable
Q23. What type of account can be closed online?
RD, TD, PPF, KVP & NSC accounts can be closed as per the existing POSB norms post maturity. However, RD and TD accounts can be pre-closed as per the existing POSB norms. The closure proceeds will be credited to the SB account. (Closure of KVP/NSC accounts can be done which are opened on or after 01-July-2016)
Q24. Can I register a stop cheque request?
Yes, under General Services > Service request > New request option- Savings Accounts - Stop Cheque
Q25. Can I change my login or transaction password?
Yes, it can be changed under My Profile > Change Passwords option
Q26. Can I schedule a fund transfer for future date?
Yes, you can schedule fund transfer once by selecting frequency type “Single” and multiple times by selecting frequency type as “Recurring” for PO savings bank accounts and NEFT/RTGS
Q27. Can I take PPF withdrawal online?
Yes, it can be availed for the eligible amount. However, PPF withdrawal is allowed only once in financial year (including online and offline) and at present, maximum of Rs. 2 lakhs or eligible amount which ever is lower can be withdrawn through online. For higher amount withdrawal, please visit your home branch post office
Q28. Can I take RD half/partial withdrawal online?
No, it can be availed for eligible amount/period at home branch PO only
Q29. How can I disable my DOP Internet Banking?
Approach home branch PO for disabling Internet Banking
Q30. How do I get the passbook for the accounts opened through EBanking?
If customer desires passbook, the customer should approach the home branch, where the account stands and identify himself, provide the account number(s) opened online, to get the passbook(s)
Q31. How can I get support from DoP for any issues regarding eBanking operations?
Please call our customer care toll free number 1800-266-6868 between 9 AM to 6 PM for any assistance or you can write to us on our email ID
Q32. Why Pass phrase is shown during ebanking Login?
Pass phrase is a security add on feature, which confirms that you are logging into genuine DOP Internet Banking URL. It should always match with the phrase, which you had configured during your user activation. This helps you in identifying identical malicious links whose primary objective is to steal your personal data. Customer should proceed with login, only if it matches
Q33. What if my Pass phrase does not match during login?
Do not enter the password and do not proceed further logging in to such site as that may be a malicious site. Report such malicious URLs immediately to our email
Q34. Can I change the Pass phrase?
No, Pass phrase can be configured only once during activation of Internet Banking
Q35. My session frequently times out when I am logged into eBanking application. What should I do to prevent this?
For security reasons, if your login session is idle for more than 5 minutes, it will be automatically log you out. Please enable pop ups for our eBanking URL, which will alert you to extend the session during last minute of your session. Alternatively, you can use “Prevent Session Timeout” hyperlink in your login to extend your session
Q36. Where can I download eBanking activation application form?
Please visit our official website in the following URL: under saving bank category “ATM or Intra Operable Net banking Mobile Banking Request Form” is available for download
Q37. How to completely logout from my eBanking login?
After clicking on logout once, our eBanking application will take you to additional page, where you have to click on logout once again to completely log you out from eBanking application
Q38. What should I do to activate my eBanking, if my account stands in the PO other than the place where I am residing?
Please visit nearest PO to transfer your account and then apply for eBanking by submitting the prescribed application form, post transfer-in
Q39. Can I place a request for new ATM card in DoP Internet Banking app?
No, New ATM Card request cannot be placed in Internet Banking. However, it can be placed in DoP Mobile Banking app Dashboard under: Request --> New ATM Card Request
Q40. How to request for ATM PIN in DoP Internet Banking app?
No, New ATM PIN request cannot be done in Internet Banking. However, it can be placed in the Mobile Banking app Dashboard as under: Request --> ATM PIN Request
Q41. How do I add Beneficiary in the DoP Internet Banking?
Beneficiary can be added under the Menu Transactions> Transaction Support Services > Manage Payee > Manage Beneficiary. Option available in beneficiary addition are - Add third party payee within DoP and Add other Bank Payee
Q42. Can I view the added Beneficiaries in DoP Internet Banking?
Yes, can be viewed under Transaction Support Services > Manage Payee > View Payee
Q43. Can I get my account statement in DoP Internet Banking?
Yes, it can be viewed under the options, Accounts > Click on account type > Mouse hover on the required account > Select - View Transaction History. You can also download the statement in pdf and xls format
Q44. Can I get my Interest paid certificates for Income Tax submission in DoP Internet Banking?
No, please visit your home branch post office for Interest paid certificates
Q45. My TD account is getting matured today. Will it get credited in my savings account automatically or will it get renewed automatically?
No. The TD account will not get closed or renewed automatically. Please close the TD account manually by using the menu, General Services > Service Requests > Closure/ Pre-closure of TD/RD account. For further renewal, please visit the post office where the account stands
Q46. I closed my TD account today through Internet Banking. But I didn’t get my Interest amount credited in my savings account. Only principal got credited in my savings account.
During opening of TD account at the post office, the interest credit account is not linked to your savings account. Hence please visit your post office for getting your Interest amount
Q47. Can I submit my Form-15G/15H online through DoP Internet Banking?
No, Form-15G/15H cannot be submitted online. Please contact your home branch post office for submission of the same
Q48. Can I give standing instructions to my RD account from my SB account through DoP Internet Banking?
At present, there is no option to give standing instruction through Internet Banking. Please contact your home branch post office for availing standing instruction facility
Q49. I am getting an error “Pending SI exists” during closure. What should I do?
Please contact the post office where the account stands for removing the standing instruction facility
Q50. My name/address/email ID/mobile no is updated wrongly. Can I correct the same through online?
NO, KYC corrections cannot be made online. Please visit your home branch post office for KYC corrections

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